Contact
This applies across all four perils: water, fire and smoke, mold, and biohazard.
Safe for homeownersWithin the conditions described on this page.
We are not an emergency service Link to this section
If you have an emergency, call 911. We cannot help with an active loss, we do not dispatch anyone, and we do not have a phone line.
If you have an active loss right now, the page you want is the first hour.
Reaching us Link to this section
Email the editorial desk at the address published in our site footer configuration. We read everything, and we prioritize in this order:
- Accessibility barriers — treated as defects
- Factual errors — especially anything that could affect a safety or coverage decision
- Correction requests from agencies, standards bodies or state departments
- Everything else
Reporting an error Link to this section
Tell us the page URL, what the page says, and what it should say. A link to a primary source helps enormously and gets it fixed faster.
We correct on the page and update the review date. Substantive corrections are noted.
What we cannot do Link to this section
- Tell you whether your claim will be approved
- Advise you on whether to sign an assignment of benefits
- Recommend or vet a contractor
- Assess your specific loss, or interpret your policy
- Diagnose a health condition